Customer Testimonials

Horrible never buy a car from here . Their customer service is horrible! They are rude and unwilling to help with issues under the cars warranty. I’ve had the same issue fixed twice and the issue is proceeding to continue and they could care less, but they still expect my payment every month. I have a leak in the vehicle that is damaging my whole back of my vehicle. So a car that I had less than a year has already had three recalls on it and now I have a major leak that is ruining my brand new car ... Read More

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DealerRater - Apr 28, 2026

Horrible never buy a car from here . Their customer service is horrible! They are rude and unwilling to help with issues under the cars warranty. I’ve had the same issue fixed twice and the issue is proceeding to continue and they could care less, but they still expect my payment every month. I have a leak in the vehicle that is damaging my whole back of my vehicle. So a car that I had less than a year has already had three recalls on it and now I have a major leak that is ruining my brand new car and the people at the Kia think it’s a joke now it will go over their head and call corporate since they have no better answers to give me then Kia says I can’t have a new liner.

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We were helped by Anthony Falzone, and he was awesome! We went in very hesitant and “on guard”, but he was super straight forward and very no nonsense. We found him easy to work with and extremely helpful. Hope he is still available when we are ready to buy again!

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This dealership has an excellent choice of vehicles to fit anyone's budget and will personally work with you to help find and figure out what is right for you. I worked with Nicolette Ford and would recommend her to all of my friends and family or anyone else I know who is in the process of looking for a new vehicle. She is extremely patient, kind, and most of all HELPFUL. She made my first time car buying experience SO easy. Whenever I am in the market to look for a new car again Nicolette will be the first ... Read More

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DealerRater - Sep 30, 2025

This dealership has an excellent choice of vehicles to fit anyone's budget and will personally work with you to help find and figure out what is right for you. I worked with Nicolette Ford and would recommend her to all of my friends and family or anyone else I know who is in the process of looking for a new vehicle. She is extremely patient, kind, and most of all HELPFUL. She made my first time car buying experience SO easy. Whenever I am in the market to look for a new car again Nicolette will be the first person I contact!

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I would not recommend this Kia dealership to anyone that is hoping for a trustworthy and reputable service experience. I was informed of a recall from Kia in the summer of 2024. I contacted this location because I had bought the car from them. First, I’m told they don’t have the part for the recall. Few months later, October 3rd, I am told the part is in and I waited for around 5 hours while they worked on it. Then I am told it is the first time they have ever done this, and I will have to leave the ... Read More

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DealerRater - Aug 16, 2025

I would not recommend this Kia dealership to anyone that is hoping for a trustworthy and reputable service experience. I was informed of a recall from Kia in the summer of 2024. I contacted this location because I had bought the car from them. First, I’m told they don’t have the part for the recall. Few months later, October 3rd, I am told the part is in and I waited for around 5 hours while they worked on it. Then I am told it is the first time they have ever done this, and I will have to leave the car. I was told if I used Uber that I would get reimbursed and this reimbursement did not happen. They were unable to complete the repair. I was then given back the car incomplete and told I would have to bring it back again when they had a loaner for me. Now it is December 2024, and I was told it may take a few days for the recall repair. The few days turned into 3 months. After constantly asking for updates, I was finally given the car back in March 2025. I got in the car and notice a large metal plate with a high voltage warning symbol on it loose on the floor behind the driver seat. I bring it inside to the service desk and they said, “Oh that is an extra old part and we can take it for you”. I got home and after unfolding the backseat they had left down I found that the back lower cushion was not secured and the bolts for it were loose in the trunk. I lifted the loose cushion only to notice a large opening that coincidentally is the same size hole as the metal plate I had given them. So, they gave me back a car that wasn’t put back together based on factory assembly specifications. I really didn’t have the time to drive back again and decided I would just call to complain. After driving the car for a few days the dash warning lights were now appearing that weren’t there before. Great, now it wasn’t put back together and now it has a service induced issue. I called them to explain both. I had to bring the car back in only for them to tell me they had to order the part they lied saying was extra and couldn’t diagnose the warning lights because they weren’t showing when they checked it. I was now told I would have to leave the car for an extended time to get this checked but they didn’t have any loaners and would call me when some became available. They gave me the run around for a few months while I drove around a car that now had electrical issues and would stop accelerating randomly. It was also still missing the electrical cover they had gotten from me. I am finally given a loaner a few months later and then given an estimate of nearly $26,000 saying that I would need my battery replaced. This is because they didn’t actually know what was wrong with the car. They would not acknowledge that the recall repairs they had performed might have damaged a connector or cable harness, and refused to recheck their own work. They told me that sometimes this happens that new issues coincidentally appear after people have their cars repaired, and it is not their fault. I said if it wasn’t your fault, how come my car was not put back together and it was missing a part. I was lied to saying this part was extra and now you’re charging me a diagnosis fee for something you induced. So now my car has been at their dealership for 30+ days. I went in person to speak with the service manager and explain my perspective for this recall repair. She explained to me that she was fully aware of my experience and was hired around the time I got my car back. So I explained the timeline to her for about 45 minutes and she agreed to have them check the BMS connector and BMS cable harness. She explained that they were fairly busy and would not be able to get to it for several days. Now nearly 3 weeks has passed and I receive a call from Hertz rental cars that they would like to know when I was going to be bringing it back to KIA. I explained that they still have my car and I will be calling to get an ETA. it gets worse...

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June 2025. Bought a 2023 Kia Stinger GT Line. This used car was perfect inside and out. I’ve been driving it hard for 2 weeks trying to break it and bring out those infamous “hidden problems” and to no avail. The car has remained perfect. Very well maintained vehicle. Service department is also a smooth process. Thank you!

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On my 4th lease from Abeloff Kia. To say I am extremely satisfied is an understatement. Joe Gering has been there for me for every aspect of each of the leases. As the Sales Manager, he makes the dealership a great place. Daniel Varghese was absolutely great to work with and listened to everything I wanted in a vehicle. Kevin Schulman was great and made the finance process a breeze. In the decade + I have been using them I have never had an issue. The service department has always been great. I recommend them to anyone looking for a vehicle.

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Pleasant atmosphere. Dima was friendly and helpful as a salesman. However, they didn't have a Kia Sportage in stock with the equipment we wanted. (Most dealers are having difficulty with keeping their stock at reasonable levels because of the chip shortage.) I was expecting to find a Kia that was advertised online when I went there. It wasn't available, but I should have known to ask specifically for that vehicle when calling, especially since most online stock is gone by the time you get to a dealer. Perhaps Allison should have let me know that the specific vehicle ... Read More

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DealerRater - Dec 7, 2021

Pleasant atmosphere. Dima was friendly and helpful as a salesman. However, they didn't have a Kia Sportage in stock with the equipment we wanted. (Most dealers are having difficulty with keeping their stock at reasonable levels because of the chip shortage.) I was expecting to find a Kia that was advertised online when I went there. It wasn't available, but I should have known to ask specifically for that vehicle when calling, especially since most online stock is gone by the time you get to a dealer. Perhaps Allison should have let me know that the specific vehicle I was requesting wasn't in stock, but then again, I didn't ask.

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I have always found that I have the best experiences with customer service from family owned businesses. Abeloff Buick GMC in Stroudsburg is a perfect example of the most positive of those experiences. From the start, Karissa was hands-down, the best possible sales associate I could have worked with. She responded to my online inquiry in under five minutes and her personal attention, professionalism, and dedication to my needs made me realize early on that she wouldn't give up on finding me the vehicle that I needed. I knew coming into my search that I would struggle due to ... Read More

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DealerRater - Oct 27, 2021

I have always found that I have the best experiences with customer service from family owned businesses. Abeloff Buick GMC in Stroudsburg is a perfect example of the most positive of those experiences. From the start, Karissa was hands-down, the best possible sales associate I could have worked with. She responded to my online inquiry in under five minutes and her personal attention, professionalism, and dedication to my needs made me realize early on that she wouldn't give up on finding me the vehicle that I needed. I knew coming into my search that I would struggle due to having high demands partnered with a limited budget. Unlike many sales associates I've worked with in the past, she wasn't pushy, wasn't a "fast talker," and never tried to talk me into accepting less than I needed or into a vehicles that would have made her job much easier. Karissa was very knowledgeable and searched tirelessly for a vehicle. She is unequivocally a godsend. Karissa and the team at Abeloff assured me that if I was patient, they would find me what I needed despite the shortage of used AWD vehicles that the tragedy of 2021 had incurred and it would have the specifications that I needed. In far less time than I expected, Karissa found me an SUV that I hadn't allowed myself to even dream about, for monthly payments I was told by other dealerships was an impossibility for far lesser vehicles. It seemed as if Sales Manager, Anthony worked a miracle to get me into my SUV within my limited budget. As far as experiences go, I couldn't possibly have asked for more or better. I am beyond grateful for the positive experience and service Abeloff has provided to me!

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We live in Milwaukee, WI and wanted a 2021 Kia Telluride, however dealerships in our area could not keep them in stock and were also marking them up at least $4,000. We came across a YouTube Video for Abeloff Kia in Stroudsburg, PA. Their sales guy, Sam, was showing off the new Kia Telluride and what caught our attention was NO MARK UP. We called and spoke with Sam. He explained how the ordering process worked. We could put down a deposit and order my dream truck. It would take approximately 12 weeks to come in. Keep in mind we are hundreds of ... Read More

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DealerRater - May 3, 2021

We live in Milwaukee, WI and wanted a 2021 Kia Telluride, however dealerships in our area could not keep them in stock and were also marking them up at least $4,000. We came across a YouTube Video for Abeloff Kia in Stroudsburg, PA. Their sales guy, Sam, was showing off the new Kia Telluride and what caught our attention was NO MARK UP. We called and spoke with Sam. He explained how the ordering process worked. We could put down a deposit and order my dream truck. It would take approximately 12 weeks to come in. Keep in mind we are hundreds of miles away, putting our trust in dealership we've never been to. Once I started working with Sam Belman, Alan-Dee Ballantyne and Billy Borent all my concerns were gone. They would call, text and email with updates. The Telluride actually arrives sooner than expected - ONLY 4 WEEKS. Sam called to tell me it had arrived and sent me a video of MY new Telluride. They FedEx' d the paperwork to me, which then I returned. We were going to fly to PA and drive the truck home, but due to work schedules, could not. So we hired a private carrier to transport the truck to Milwaukee. Alan-Dee took a video of the carrier loading our truck. These guys went above and beyond what they needed to do. Our new 2021 Kia Telluride SX arrived safe and sound. Abeloff Kia and the staff offered us the best car buying experience we've ever had. THANK YOU so much. Your loyal customers in Milwaukee - Jennifer & Dustin

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In December I had a coupon for a $25 gift card when you test drive a vehicle at this dealership. I had a KIA that’s lease was coming to an end so made an appointment with Pete the same salesman who I leased my last vehicle with. I test drove a vehicle and wanted to trade in my vehicle for a new Kia Sportage. Unfortunately I wasn’t approved and left without a vehicle. I showed him my coupon and asked if he could send me the gift card for test driving. I never received it. We texted back and ... Read More

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DealerRater - Mar 17, 2021

In December I had a coupon for a $25 gift card when you test drive a vehicle at this dealership. I had a KIA that’s lease was coming to an end so made an appointment with Pete the same salesman who I leased my last vehicle with. I test drove a vehicle and wanted to trade in my vehicle for a new Kia Sportage. Unfortunately I wasn’t approved and left without a vehicle. I showed him my coupon and asked if he could send me the gift card for test driving. I never received it. We texted back and forth a few times as I was still interested in purchasing a vehicle through him and also asked about the gift card once again. I was a loyal customer and had every intention of doing business with this dealership again. When I turned in my vehicle I spoke with Joe Gering, the sales manager, I showed him my coupon as well as the text messages between myself and Pete in regards to this. He assured me he’d take care of it and would send me the gift card. I finally received a certified envelope from him 2 days ago. I opened the envelope and found a VISA gift card packing with the actual card removed! An empty $25 gift card package! I feel like I’m being made a fool of and certainly not being treated as a valued customer because my credit score went down and wasn’t approved. Now it’s all about the principle of this matter and not standing by their advertisement! I don’t appreciate being made a fool of and hope karma of the disgraceful act comes your way.

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Best dealership in PA. They are honest and upfront about their pricing and their cars. Karissa, our sales person, was great. She sold us 2 cars in 2 weeks. She does her best to meet your needs.

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Alan Dee my salesman and all of the staff at Abeloff were great. I will be buying my next car from them even though i live 100 miles away. Go see them and you wont be disapointed.

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We were in the market for a 2020 Telluride that we couldn’t find anywhere. We called Abeloff they had two on the lot, so we went to take a test drive. Def fell in love with this vehicle. Stephen our salesman was awesome. The one they had on the lot didn’t quite have all the features we wanted, so Steve went to work to find us one that did. We took delivery yesterday and what a good experience we had. Steve was right there to go over the vehicle he was knowledgeable about all the bells and whistles. (And ... Read More

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DealerRater - Jun 28, 2019

We were in the market for a 2020 Telluride that we couldn’t find anywhere. We called Abeloff they had two on the lot, so we went to take a test drive. Def fell in love with this vehicle. Stephen our salesman was awesome. The one they had on the lot didn’t quite have all the features we wanted, so Steve went to work to find us one that did. We took delivery yesterday and what a good experience we had. Steve was right there to go over the vehicle he was knowledgeable about all the bells and whistles. (And believe me there are many”!) I would recommend this dealership to anyone looking for a new vehicle. Thanks Steve Schultz and all the friendly staff at Abeloff.

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Wish I could give this place zero. Bough a 2015 kia soul 1.6 gdi engine now 4 years later a recall that damage the cat sending part of the cat into engine causing damage to engine. Not sure who at this point only want to fix the Cat. I suggest to go to any other kia dealership.

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Me and my husband traded a brand new car to get two used vehicles we were worried about them being used so we wanted to make sure we carried over the GAP coverage, we needed two vehicles because we were both working and needed to commute back and forth and one car wasn’t doing it anymore. I had many issues with my vehicle it is a KIA and I have been back and forth many times and durning this snow storm my vehicle was totaled, causing a total loss and the dealership is telling me that I declined the ... Read More

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DealerRater - Jan 25, 2018

Me and my husband traded a brand new car to get two used vehicles we were worried about them being used so we wanted to make sure we carried over the GAP coverage, we needed two vehicles because we were both working and needed to commute back and forth and one car wasn’t doing it anymore. I had many issues with my vehicle it is a KIA and I have been back and forth many times and durning this snow storm my vehicle was totaled, causing a total loss and the dealership is telling me that I declined the GAP coverage the man said if you can prove other wise you call us back. Who says that I was there that night from 2pm-10pm the sales man waited and the person who “sealed the deal” was tied up with other people selling cars I would never recommend this dealer I regret everything with them!! Huge lesson learned in life NEVER DEAL WITH KIA THEY ARE HORRIBLE!!

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My wife and I have purchased 2 vehicles so far from Abeloff Kia and both times they were honest and upfront with the process from beginning to end with no strong arm sales tactics. Shout out to Antoine and Rob! We have used their service center as well several times and the work was done right the first time without overselling us on unnecessary services and just what we needed. Thank you Abeloff Kia for your honesty and integrity.

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The entire staff was outstanding! My wife and I were thrilled with the price we paid for out certified GMC Yukon XL. Jeff Wasco, Carl Rollins, and Ryan Bruch treated my family like their own. We cannot say enough positive remarks in regards to Abeloff Kia. Thank you so much and you have gained a family of customers for years to come! Don Cook

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Pete was very knowledgeable, friendly, and honest. He put us first and foremost as his customers. Pete made purchasing a vehicle enjoyable, an experience we haven't had in the past with most dealerships. And we have purchased many vehicles over the years. Dealing with Pete was like dealing with a good friend. One of a kind, professional sales representative.

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